Animal Awareness Store

FAQ

What is Animal Awareness?
Animal Awareness is a new company dedicated to providing animal lovers with the most complete, and up-to-date, holistic daily care education so they can actively participate in their animal´s well-being. Using efficient yet simple, and easy-to-learn massage techniques, stretching exercises and hydrotherapy modalities, we will help you customize your care program of your companion according to its age, fitness level, and particular needs.

At Animal Awareness we are committed to stay at the forefront of animal daily care.

Why should I use Animal Awareness?
Because by increasing your knowledge of simple and easy to apply holistic daily care, animal lovers like you will be able to participate in their animal companion wellness. In addition, Animal Awareness offers information on the latest products for animal(s) to help you make educated decisions for the care of the animals you love.

Why is Animal Awareness different from other animal websites?
Animal Awareness provides you information found nowhere else. Everything you see on Animal Awareness is geared to empowering pet owners to develop a holistic daily care program for their beloved animal companions. Animal Awareness provides users with free pet information as well as special discounts from selected associated product and service providers.

Is AnimalAwareness.com free?
Yes. There are no charges associated with visiting our free library of articles and with being a registered member of the Animal Awareness.com Web site. However, there are some fees associated with the video downloads, various services and products offered by Animal Awareness.

I am having problems adding information to my account. What should I do?
If you are experiencing technical difficulties, please contact Animal Awareness membership services
Email:
support@AnimalAwareness.com

How do I contact Animal Awareness?
If you have a question, you can call the Animal Awareness Support Center 1-561-670-2242 between 9:00am and 6:00pm EST, Monday to Friday. Or, you can email us at
info@animalawareness.com. You can also visit our Contact Us page to get more email and phone contact information.

How do I Download my videos?
Downloading your videos is very easy!

All video files are in mp4 (mpeg4) format. Please make sure you are able to play these types of files on your computer before placing an order. Applications we recommend are Quicktime and Windows Media Player. There are other player options available for free download on the internet.

If ordering single video titles - Once your payment has been confirmed you will see the checkout completed screen and you simply click on the Product name to start your download. If you are unable to download your video at the time of your order, your email receipt will also contain the download link(s). Click the link or copy and paste the link into your browser window. Your browser may ask if you want to Open the file with your default video player or if you want to Save the file. Please choose Save in order to watch your video over and over.

If ordering a Package Download or Collection Download - your Video links will be emailed to the email address used on your order within 48 hours of our purchase.  If you do not receive your download links within 48 hourse, please email us at support@animalawareness.com and include your order number.

You have up to 10 days to download your video. You are allowed only 2 attempts to download your video. If you have any problems with your download, please contact us at support@animalawareness.com with your order number and we will email you another download link or provide you with a refund. Please feel free to contact us with any questions, comments or concerns.

What format (file type) are the download videos in?
All video files are in mp4 (mpeg4) format. Please make sure you are able to play these types of files on your computer before placing an order. Applications we recommend are Quicktime and Windows Media Player. There are other player options available for free download on the internet.

How do I Download my eBooks?
Downloading your eBooks is very easy!

All eBook files come as a zip file containing .mobi, .epub and .pdf files.  Be sure you have a program to UnZip your folder.  Such programs include WinZip and Stuffit Expander. 

Once your payment has been confirmed you will see the checkout completed screen and you simply click on the Product name to start your download. If you are unable to download your video at the time of your order, your email receipt will also contain the download link(s). Click the link or copy and paste the link into your browser window. Your browser may ask if you want to Open the file with your default video player or if you want to Save the file. Please choose Save in order to watch your video over and over.

If ordering a Package Download or Collection Download - your Video links will be emailed to the email address used on your order within 48 hours of our purchase. If you do not receive your download links within 48 hourse, please email us at support@animalawareness.com and include your order number.

You have up to 10 days to download your video. You are allowed only 2 attempts to download your video. If you have any problems with your download, please contact us at support@animalawareness.com with your order number and we will email you another download link or provide you with a refund. Please feel free to contact us with any questions, comments or concerns.

Do you have DVDs available to watch on my TV?
Yes! We are now offering the Canine & Equine Packages 1-3 (7 videos on each) and The Canine & Equine Collections (21 videos on 3 DVDs) in DVD format that can be played on your DVD player to watch on your TV or computer.  If you want to play the DVD on your TV, make sure your DVD player can play DVDR media.

Can I still join Animal Awareness if I don't have a pet?
Yes. Pet ownership is not a requirement for becoming a registered user of Animal Awareness.com.

With what I’ll learn, will I be able to help in my dog's fitness?
Yes. It is important that the owner plays an active role in the daily care of his or her animal(s). At Animal Awareness we design individual daily care programs for you and your animal and teach you how to perform them so that you can do it yourself at home.

What benefits can I expect to see in my animal (dog, horse, or cat) with my daily care?
Benefits include decreased pain, increased relaxation, increased rate of healing, decreased chance of further injury, and re-established strength, endurance, and range of motion. There will also be improved coordination, limited rest, and restored function.

Do I need to consult my veterinarian before proceeding with my program?
For special conditions such as skin infection, asthma, diabetes, epilepsy, enlarged heart, or congestive heart failure you mustconsult your veterinarian first before proceeding with massage, hydrotherapy and stretching. Otherwise, with healthy animals, for the care of body stiffness due to exercises/activities, it is not necessary. When in doubt, always contact your veterinarian.

How often should the daily care be given?
As its name implies, this care is to be given on a daily basis. This is especially important with older animals who experience a lot of body stiffness. In some cases, caring for them several times a day will make a big difference in the quality of life of some disabled animals. On the other hand, with young and vigorous animals you can be more lax, and use your own judgment on how often you wish to participate in their fitness.

What conditions benefit from daily care?
Most common conditions benefit from daily care including general muscle stiffness due to heavy exercising or from arthritis, hip and elbow dysplasia, intervertebral disk disease, wound healing, luxated patella, disk degeneration, fibrocartilagenous emboli, degenerative myelopathy, wobblers syndrome, discospondylosis, joint injuries, tendonitis and bursitis, and soft tissue injuries. Post-surgical procedures such as arthrodesis, cruciate ligament tear, fracture repair, amputation, hip surgery, OCD, and post-laminectomies will also benefit.

Will my animal's age affect the outcome of my daily care?
Older animals heal and recover at a slightly slower rate than younger ones, but they will benefit just the same, and often even more so, from the increased attention.
Remember, age is not a disease.

Will my animal's special condition affect the outcome of my daily care?
For conditions such as skin infection, asthma, diabetes, epilepsy, enlarged heart, or congestive heart failure, you must consult your veterinarian first before proceeding with massage, hydrotherapy and stretching.

Can the daily care plan be adjusted for my animal if he has health related issues, which make hydrotherapy or stetching impossible?
Yes, after our consultation, I will tailor the treatment plan specifically for your animal. There are several options in daily care programs that will help your animal recover or improve their quality of life without using hydrotherapy or stretching.

What are hydrotherapy “modalities”?
Hydrotherapy modalities refer the various ways in which you can apply heat or cold onto your animal. It speaks of the various forms of applications and time allocations for each application in order to secure a desired benefit.

How will I know my daily care program is working?
Your animal’s attitude will show immediately how much he enjoys the attention and care. After only a few applications you will notice a marked improvement in mobility, flexibility and an overall happier mood in your animal.

How long will it take before I see results?
In some cases, you will see immediate results. As your animal releases his muscular tension he will revert quickly to his natural self. In other cases where the animal is afflicted with a more serious condition such as arthritis, it might take a 3 to 5 sessions before you see a marked improvement. But in any case, the care and comfort you bring to your animal will show immediate result in your animal’s happiness.

How will I know what to do next? What will I be looking for?
As you progress with your daily care program, you can contact me to update me on the evolution of your case. Either by e-mail or telephone, I will be glad to assist you in tailoring your program to best fit your animal’s needs.

Do I get a report on my daily care program?
After our initial contact, either by e-mail or by phone, you will receive a written detailed daily care program from me. It will ensure you have all information at hand. With every follow-up contact, you will again receive an update report.

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"Animal Awareness' goal is to provide the best animal daily care education so animal lovers can actively participate to their animal's wellbeing and optimal fitness"

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