Animal Awareness Store

How to Download

Downloading your videos is very easy!

All video files are in mp4 (mpeg4) format. Please make sure you are able to play these types of files on your computer before placing an order. Applications we recommend are Quicktime and Windows Media Player. There are other player options available for free download on the internet.

If ordering single video titles - Once your payment has been confirmed you will see the checkout completed screen and you simply click on the Product name to start your download. If you are unable to download your video at the time of your order, your email receipt will also contain the download link(s). Click the link or copy and paste the link into your browser window. Your browser may ask if you want to Open the file with your default video player or if you want to Save the file. Please choose Save in order to watch your video over and over.

If ordering a Package Download or Collection Download - your Video links will be emailed to the email address used on your order within 48 hours of our purchase.  If you do not receive your download links within 48 hourse, please email us at support@animalawareness.com and include your order number.

You have up to 10 days to download your video. You are allowed only 2 attempts to download your video. If you have any problems with your download, please contact us at support@animalawareness.com with your order number and we will email you another download link or provide you with a refund. Please feel free to contact us with any questions, comments or concerns.

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